The best online entertainment is entertainment you are in control of. live22 provides a range of tools and resources to keep your gaming experience enjoyable, safe, and within the limits you set for yourself.
If you are at a moderate or high level, please use our self-control tools.
At live22, responsible gaming is not just a nice phrase to put on a website. It is a core value that shapes how we design our platform, set our policies, and interact with every one of our members.
Online gaming — whether slots, bingo, Live Casino, or Sports Betting — is a legitimate and enjoyable form of entertainment when practised responsibly. Problems arise when entertainment begins to negatively affect daily life, relationships, or finances. That is where live22 steps in with the tools and support you need.
We believe every player deserves a positive gaming experience — free from pressure, free from regret, and free from any negative impact on life outside the platform. Gaming should add enjoyment to your life, not add to your burdens.
Play with money you can afford to lose. Set time and money limits before starting a session. Never chase your losses. Entertainment, not income — that is the best way to enjoy the live22 platform.
The majority of players use the platform purely for entertainment without any issues.
Less than one minute to set a deposit or time limit through your account settings.
The live22 support team is available at any time to assist you with responsible gaming concerns.
Live22 provides a range of control tools you can activate yourself directly from your account — no need to contact anyone.
Set a maximum limit on how much you can deposit per day, week, or month. Once the limit is reached, the platform will automatically block additional deposits until the limit period expires.
Set the maximum amount you are willing to lose within a given period. Once this limit is reached, you will not be able to continue betting until the limit resets in the next period.
Set a maximum duration for each gaming session. When the set time is up, the system will notify you and can automatically end the session based on your preference.
If you feel you need a short break from the platform, use this feature to block access to your account for 24 hours, 48 hours, 7 days, or 30 days. Your account will be automatically reopened once the period you selected has ended.
For members who feel they need to stop gaming for an extended period, self-exclusion can be locked for 6 months, 1 year, or permanently. These requests are processed immediately and cannot be reversed before the period ends.
Activate periodic reminders that display how long you have been playing and a summary of your current session's financial activity. This feature helps you stay aware of the time and money you have spent.
Log in to your live22 account → go to "Account Settings" → select "Responsible Gaming" → choose the tool you want to activate. Changes take effect immediately. To increase limits, a 24-hour waiting period applies as an additional security measure.
Problem gambling rarely appears overnight. It tends to develop gradually, and often the person involved is the last to notice. Recognise these signs in yourself or someone you care about:
Playing to recover money you have already lost (chasing losses)
Lying to family or friends about your gaming activity and how much money you have spent
Using money set aside for daily necessities (bills, food, rent) to fund gaming
Unable to stop gaming even after intending to quit
Feeling restless, irritable, or anxious when not playing
Neglecting work, family, or social responsibilities because of gaming
Borrowing money or selling assets to fund your gaming
Answer the following questions honestly. If you answer "Yes" to two or more, it may be time to seek support.
If you or someone you know needs help with a gambling problem, please call the Malaysia Health Helpline at 1800-88-8000 or seek counselling through the Malaysia Ministry of Health. Help is free and confidential.
From platform design to support staff training — responsible gaming is embedded in every aspect of our operations.
All new members are required to go through a strict age verification process. The live22 platform does not allow anyone under 18 to register or play under any circumstances.
Live22 does not send marketing communications to members who have activated self-exclusion or who are in a recovery programme. We do not want to add to the challenges of those who are working hard to recover.
The live22 customer support team is specially trained to identify signs of problem gambling and respond with accuracy, empathy, and effectiveness to members who need help.
Our system continuously monitors gaming patterns. Members displaying high-risk gaming behaviour will be proactively contacted by our team to offer support.
All members can view their complete records of deposits, withdrawals, and gaming activity at any time. This transparency makes it easy to monitor your own gaming habits.
Live22 works with mental health organisations and problem gambling experts to ensure our responsible gaming programme consistently meets current standards and best practices.
Playing smart does not mean you cannot fully enjoy everything live22 has to offer. In fact, smart players typically have a better and longer-lasting experience. Here are some practical tips from us:
Think of the money you use for gaming as an entertainment expense — just like a movie ticket or a dinner out. Only use money you are comfortable losing without affecting your daily needs.
Before starting a session, decide how long you will play. Use the session time limit feature in your account. When the time is up, respect your own decision and log out.
Extreme stress, sadness, anger, or boredom can lead to irrational gaming decisions. If you are experiencing strong negative emotions, avoid gaming and do something else first.
This is one of the most common and most dangerous mistakes. If you have reached your loss limit, stop. Trust that better opportunities lie ahead — not in the same gaming session.
When you win, consider withdrawing a portion of your winnings before continuing to play. Enjoy your wins outside the platform too — that is the real point of playing smart.
Sometimes, the people closest to us are the first to notice changes in behaviour. If you are concerned about a loved one, here is how you can help:
Do not wait until things get worse. Contact the live22 support team via live chat now to request help activating self-exclusion or spending controls.
We will not judge you. Asking for help is a sign of strength, not weakness.
Available directly within the live22 platform — click the chat icon in the bottom-right corner of the screen.
The live22 platform is built to give you the best entertainment experience — with the safety, transparency, and control tools you need to stay in control. Start your healthy, enjoyable gaming journey today.