Your privacy is our priority. This document clearly explains how live22 collects, uses, stores, and protects your personal information — without complicated legal language.
All data transmitted between your device and live22 servers is protected with bank-grade SSL encryption.
Live22 does not sell, lease, or trade member personal information to any third party for marketing purposes.
We clearly disclose the purpose for collecting each data category and the retention period for each record.
You have the right to view, correct, and request deletion of your personal data at any time by contacting our customer support.
This Privacy Policy describes Live22's privacy practices and applies to all users who access or register an account on our platform. By using the Live22 platform, you agree to the terms set out in this Privacy Policy.
Live22 ("we", "Platform", "company") is fully committed to protecting the privacy of every individual who uses our platform. This Privacy Policy is established to ensure you clearly understand how your personal data is handled — from the point of collection through to deletion when it is no longer required.
We understand that trust is the foundation of the relationship between Live22 and its members. Without that trust, this platform would have no meaning. That is why we do not take privacy lightly — every data-related decision is made carefully to ensure your interests and rights are always prioritized.
This policy was drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data security standards.
Live22 collects personal data solely to manage accounts, process transactions, and comply with legal requirements. The following are the categories of data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identification Data | Full name, date of birth, MyKad/passport number | Mandatory (KYC) |
| Contact Data | Email, phone number, residential address | Mandatory |
| Financial Data | Bank account number, transaction history | Mandatory |
| Usage Data | Game history, activity logs, game preferences | Automatic |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Communication Data | Support chat records, emails, complaint tickets | Specific Situations |
Live22 only collects data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant data beyond what is required to operate our platform.
Your personal data is collected through several different channels, all with your knowledge and consent:
Every piece of data we collect is used for a specific and legitimate purpose. live22 uses your personal data to:
You may opt out of marketing communications from Live22 at any time by contacting our support team. However, important account-related notices cannot be disabled as they are part of your account operations.
Live22 does not sell, lease, or transfer your personal data to third parties for their marketing purposes. However, there are limited situations where we may need to share certain information:
All third parties who receive your data are required to comply with data protection standards equivalent to or higher than those we practise at live22.
Your data security is a responsibility we take very seriously. Live22's servers are equipped with multiple layers of protection to ensure your data remains safe at all times:
Data Retention Period: Active account data is retained for the duration the account remains active. Following account closure, certain records are kept for a maximum of 5 years to meet legal and regulatory requirements.
While we do everything we can to protect your data, account security also depends on you. Please use a strong password, enable two-factor authentication (2FA), and never share your login credentials with anyone.
The live22 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Below are the types of cookies we use:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the Live22 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:
Requesting a copy of the personal data we hold about you at any time.
Correcting any inaccurate or incomplete data in our records.
Requesting deletion of your personal data under certain circumstances permitted by law.
Objecting to the processing of your data for direct marketing purposes.
Receiving your data in a machine-readable format for transfer to another platform.
Requesting a restriction on the processing of your data under certain circumstances during an investigation.
To exercise any of the above rights, please contact the live22 customer support team. Requests will be processed within 30 business days.
The live22 platform is strictly for users aged 18 and above. We do not knowingly collect or store personal data from individuals under the age of 18.
If we discover that data from a minor has been collected inadvertently, we will take immediate action to delete that data and close the account in question.
If you become aware that an individual under the age of 18 has registered an account on Live22, please inform us immediately via our support email. We will respond promptly.
Live22 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, current legal requirements, or improvements in how we operate.
When there are material (significant) changes, we will notify you through:
Continued use of the live22 platform after a change notice is considered your acceptance of the updated policy. Please review this page periodically to ensure you are always informed of the latest terms.
If you have any questions, concerns, or requests regarding privacy and the handling of your personal data at Live22, our team is ready to help. You can reach us through the following channels:
[email protected] — Our team will respond to privacy-related enquiries within 1–3 business days.
You can also reach us via Live Chat, available 24/7 directly within the Live22 platform or app. For more detailed inquiries or matters requiring investigation, please use email so we can properly document your request.
For more information on the platform's general terms of use, please refer to the Terms and Conditions ours.
From the moment you register to every transaction you make — your data is in safe hands.
The same 256-bit SSL technology used by the world's largest financial institutions protects every piece of data moving between your device and live22 servers.
The live22 security system undergoes regular audits by independent third parties to identify and patch any vulnerabilities before they can be exploited.
An additional security layer via two-factor authentication is available for all member accounts. Enable 2FA to keep your account protected even if your password is compromised.
Live22 operates with full transparency and a genuine commitment to member privacy. Register today and enjoy a safe, enjoyable, and responsible online entertainment experience.